Captain Protein Cookies Return & Refund Policy

✅ 1. Satisfaction Guarantee

We aim for complete customer satisfaction. If you’re not fully happy with your organic protein cookies, here’s how returns and refunds work.

🔁 2. Returns Window & Eligibility

• Timeframe: You may return cookies up to 30 days from the date of delivery.

• Condition: Returned items must be unopened, undamaged, and in their original packaging.

  • Opened items are not eligible for return or refund due to food safety regulations.

📦 3. Initiating a Return

To start the return process:

1. Email support@captainproteincookies.com within the 30-day period.

2. Include your order number and the reason for the return.

Once approved, we’ll send you:

• A prepaid return shipping label (if the return is due to quality issues), or

• Instructions for return shipping (if you prefer to ship yourself).

Please do not send anything back without prior approval, or the return may not be accepted.

🛠️ 4. Quality Issues or Damaged Products

• If your product is damaged on arrival or there's a quality concern (e.g., off taste, mold), contact us within 48 hours of delivery.

• We'll request photos of the issue, review it, and offer a replacement, refund, or other resolution — at no cost to you.
  Reddit+10Design With Magnets, LLC+10Captain Colon+10The Organic Protein CompanyKing Protein CookiesThe Captain Socks

🔄 5. Refunds & Processing Time

• Once the returned cookies arrive and pass inspection, we will issue your refund within 3–5 business days.

• The refund will be applied using your original payment method.

• If 15 business days pass with no refund received, please reach out to our customer support.
  The Organic Protein Company

🌍 6. International Orders

• Customers outside your primary sales region (e.g., UK-based returns center) may return items within the return window.

• Return shipping is the customer's responsibility, unless the return is due to a product defect.

• Include your order number or a copy of the confirmation email with your return shipment.
  Design With Magnets, LLC

❌ 7. Non‑Returnable Items

• Returns are not accepted for:

  • Opened or partially consumed cookie packages.

  • Custom or personalized orders, unless there’s a quality issue.

  • Items properly stored but expired or beyond the return window.

🧾 8. Order Cancellations

• Before your cookies are shipped, you may cancel an order and receive a full refund.

• After shipping, cancellations are not accepted; you must follow the return process once the product arrives.